Terms of service

# Terms of Service

Last updated: November 12, 2026

Welcome to Serendipity 锦缘. By visiting our website or placing an order, you agree to these Terms of Service, subject to applicable consumer protection laws.

1. Products and Descriptions
We aim to display products, descriptions, colours, and prices accurately. Slight variations may occur due to lighting, screen settings, and product characteristics.

2. Prices and Payments
Prices are in Canadian dollars (CAD), unless indicated otherwise. We accept methods shown at checkout. Orders are subject to payment authorization and availability. We may correct genuine listing errors, contacting affected customers and offering appropriate options including refunds.

3. Order Acceptance
Order confirmation acknowledges receipt. If an item is unavailable or we cannot fulfill an order, we will contact you and provide an appropriate refund.

4. Shipping and Delivery
We currently ship within Canada. Standard Shipping is CA$12, free standard shipping is available for eligible orders of CA$89 or more, and Express Shipping is CA$20. Delivery estimates and conditions appear in our Shipping Policy.

5. Returns and Refunds
Eligible change-of-mind returns may be requested within 7 calendar days after delivery, subject to our Return & Refund Policy. Custom-made and personalized products are generally excluded from change-of-mind returns, without limiting statutory rights.

6. Custom Orders
Custom products may require consultation, confirmation of design details, and an individual price quotation before purchase.

7. Product Use
Please follow provided care and use instructions.

8. Intellectual Property
Website content, photographs, text, branding, and designs owned by Serendipity 锦缘 may not be commercially reproduced without permission, except as permitted by law.

9. Privacy
Personal information is handled according to our Privacy Policy.

10. Changes
We may update these terms by posting revisions, without retroactively removing existing legal rights.

11. Applicable Law
Applicable laws of British Columbia and Canada govern these terms, without limiting mandatory consumer protections.

12. Contact
Please contact us using the contact information provided on our website.