Refund policy

Return & Refund Policy

At Serendipity 锦缘, we want you to feel confident and happy with your purchase.

7-Day Return Window
You may request a return within 7 calendar days of receiving your order. Items must be unused, unworn, in their original condition, and returned with original packaging and included accessories.

How to Request a Return
Please contact us within 7 days of delivery using the contact information on our website. Include your order number, the item you wish to return, and the reason for your request. Please wait for return instructions before sending anything back.

Non-Returnable Items
Personalized or custom-made products, and items that have been worn, used, washed, or damaged after delivery, cannot be returned for a change of mind. This does not limit your rights under applicable consumer protection laws.

Return Shipping
Customers are responsible for return shipping costs for eligible change-of-mind returns. If an item arrives damaged, defective, or incorrect, contact us with photos and your order details. We will provide an appropriate resolution at no additional cost where required by law.

Refunds
Once your return is received and inspected, we will notify you of the refund decision. Approved refunds will be issued to the original payment method. Processing times depend on the payment provider. Original shipping charges are generally non-refundable for change-of-mind returns.

Contact
For return requests or questions, please use the contact information on our website.