Shipping policy
Shipping Policy
At Serendipity 锦缘, we carefully prepare every order to ensure your little treasures arrive safely.
Shipping Destinations
We currently offer shipping within Canada.
Shipping Rates
Standard Shipping: CA$12 per order.
Free Standard Shipping: Available on orders of CA$89 or more, based on the order subtotal after discounts and before applicable taxes.
Express Shipping: CA$20 per order.
Estimated Delivery Times
- Standard Shipping: 8–15 business days.
- Express Shipping: 5–12 business days.
Delivery estimates are not guaranteed and may vary due to carrier delays, weather conditions, customs processing, or other circumstances beyond our control.
Order Processing
Orders are prepared and processed before shipment. Processing time is separate from estimated delivery time.
We will provide shipping confirmation and tracking information when available.
Shipping Address
Please ensure your shipping address is accurate and complete at checkout.
If you notice an error, contact us as soon as possible. Once an order has shipped, address changes may not be possible.
Delayed, Lost, or Damaged Orders
If your order is significantly delayed, lost, or arrives damaged, please contact us with your order number and relevant details.
We will investigate the issue and provide an appropriate resolution in accordance with applicable consumer protection laws.
Contact
For shipping questions, please use the contact information provided on our website.